Last updated: June 21, 2026
MC Server Manager ("the App") is developed by Natchland. We are committed to protecting your privacy. This policy explains what information we collect when you use the App and our online services, why we collect it, and how it is used.
The desktop App itself works fully offline. You only share data with us when you choose to use online features: creating an account, buying a licence, topping up credits, or using Relay Pro.
When you register an account on mcservermanager.com we collect:
All card payments are processed by Stripe. We never see, store, or transmit your card number, CVV, or expiry date. We store Stripe customer references and session IDs so that your payment history can be linked to your account and refunds can be processed if needed.
When you use paid features we record:
This data is needed to operate billing, resolve disputes, investigate abuse, and provide support.
When you activate a licence key in the App, a hashed machine identifier is stored alongside the key so we can enforce the per-key device limit and detect duplicate activations. We do not store any personally identifiable hardware information, only a one-way hash.
When you sign in we issue a session token that is stored on your device and on our servers. Tokens expire automatically after 30 days of inactivity, are cleared when you sign out, and can be invalidated by us in response to a support or security issue.
Our support team may add internal notes to your account to track support interactions or known issues. These notes are not visible to you and are never shared with third parties.
If you apply to join our affiliate program at mcservermanager.com/affiliates, we collect additional information needed to legally pay you out:
This information is only visible to MC Server Manager admin staff and Stripe. It is never shared publicly or with other affiliates. You can request deletion of your affiliate record by emailing support@mcservermanager.com, although we may retain anonymised payout records as long as required by HMRC for tax compliance.
When a customer clicks an affiliate referral link on mcservermanager.com, we set a cookie named mcsm_ref that stores only the affiliate's referral code. The cookie expires after 3 days and is used solely to attribute commissions. If a user clicks more than one affiliate's link in that window, only the most recent one counts. We do not use it for advertising or cross-site tracking.
We do not use your data for advertising or marketing, and we do not sell it.
Account data, billing history, and Relay Pro subscription records are stored on Cloudflare's infrastructure (Workers, KV, and Durable Objects). Data may be processed in their global network, including EU and US regions. Cloudflare Privacy Policy.
All payments are processed by Stripe. Card data is handled solely by Stripe (PCI DSS Level 1 certified). Affiliate payouts are sent through Stripe Connect Express, which means Stripe collects identity, tax, and bank information directly from affiliates during onboarding, we never see or store that data. Stripe Privacy Policy.
Transactional email (verification codes, billing notifications, support replies) is delivered through Resend. Your email address is shared with Resend each time we send you a message. Resend Privacy Policy.
The support chat on this website and inside the app is powered by DeepSeek, a third-party AI provider, which generates the replies. To protect your privacy, we automatically redact personal data such as email addresses, IP addresses, and usernames from your messages before they are sent to DeepSeek. DeepSeek may process this data on servers outside the UK, including in China, so do not share passwords, payment details, or other sensitive personal information in the chat. We store support conversations so we can review them and improve our help and the app. If you need to share account or personal details with us, the assistant will point you to open a ticket on our Discord instead. DeepSeek Privacy Policy.
Relay Pro game traffic is routed through relay servers we operate in multiple regions. Minecraft game packets pass through these servers during Relay Pro sessions in order to reach your server. The region is chosen by you when you start Relay Pro:
IP addresses involved in connections are not logged beyond what the operating system requires for routing.
The App makes the following outbound requests:
api.mcservermanager.com, for account management, licence validation, Relay Pro management, and billingapi.ipify.org, displays your public IP address in the networking tab, no personal data is sentThe App does not phone home to report usage, collect analytics, or transmit any data beyond what is described above.
All Minecraft server files, world data, automatic backups, and local application settings are stored on your computer. These files never leave your device and are not transmitted to Natchland or any third party.
If you are based in the UK or EU, you have the right to:
To exercise any of these rights, contact us at support@mcservermanager.com or via our Discord. We aim to respond within 30 days.
You must be at least 13 years old to create an account. We do not knowingly collect personal data from children under 13. If you believe a child has created an account, contact us and we will remove it.
We will notify users of significant changes via email or an in-app notification. The "Last updated" date at the top of this page reflects the most recent revision.
Questions or concerns about this policy can be sent to support@mcservermanager.com.
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